Don’t Get Left in the Dark – Call 105!

This week saw the launch of a brand new national phone number – 105 – which customers can use to report or receive information about a power cut in their area. In the past, many people have mistakenly called their energy supply companies in the event of a power cut, rather than their local electricity network operator.

The introduction of 105 aims to solve this problem by providing people with an easy-to-remember number that will put them straight through to their local electricity network operator.

Electricity network operators manage and maintain the underground cables, overhead wires, and substations that bring electricity into homes and businesses. They are the organisations that people should contact if they experience a power cut – no matter who they pay their bill to.

This week we had the chance to speak to Kerry Potter – Customer Vulnerability Manager at UK Power Networks – to find out more:

“I’m really proud to let you know about a new telephone number that you can call 24 hours a day if you ever have a power cut. Here at UK Power Networks we’ve been working with other electricity companies across the UK to make sure anyone across England, Scotland, or Wales can call to get through to the right company during a power cut.

So we are excited to tell you that you can now call “105” – a new free telephone number that anyone can call to report or get information about power cuts, report welfare concerns related to a power cut, or safety issues around underground or overhead electricity cables or substations.

If you ring this number, you will be put through to your local electricity distribution company – which for London, East Anglia, and the South East is UK Power Networks.

Hopefully you agree that 105 is easy to remember, and be assured that our customer services team – who are constantly in touch with engineers in the field – will get you the information you need, when you need it.

You can still call us on 0800 31 63 105, which is also free from a mobile. Plus you can tweet or Facebook us, or visit our website. This is just another easy way for you to contact us – please see for more information.

Vulnerable customers who would like to sign up to our Priority Services Register can still call 0800 169 9970, email or apply online at

So, there we have it! If you experience a power cut or have safety concerns surrounding electricity cables or substations you now know the best number to call – 105.

George Harvey

George is Age UK London's Communications and Campaigns Officer.

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