The Age UK London Business Directory is a catalogue of companies that have had all of their credentials checked and vetted by the Business Directory’s staff. The service helps to protect older people from rogue traders by only putting them in contact with the Business Directory’s trusted companies. This week I spoke to the Business Directory’s Marketing and Sales Officer Jessica Jarvis to find out more about the service and how things have changed this year:
“Over the past few months we have been working to improve our service – not only for our customers, but for our businesses too. The changes we have made make it easier for our customers to find the service they are after and there is also lots of useful information and advice online about using the directory and how to avoid scams. We pride ourselves on bringing you the best businesses possible; we do this by checking every business that joins us to ensure they are professional and reliable. These checks include:
- A face-to-face meeting with one of our team members
- A form of identification
- A copy of their public liability insurance schedule and employers’ liability insurance or professional indemnity insurance, if applicable
- Copies of membership certificates for any trade associations or professional bodies
- Names and addresses for a minimum of three customer references
- We require that they sign up to our customer charter
- We also require that they sign a trading standards declaration
As well as the typical businesses like plumbers and electricians, there was also demand for alternative services that are specifically designed to help older people live more independently and to love later life. We have now expanded our services as a result. We offer everything from flooring to financial services and disability adaptations to hairdressing. If you are not sure if we can help or if you know of a business that could be on the Directory, please get in touch with us today! We have a dedicated team that are here to help, call us today on 0800 334 5056.
We get fantastic support from all the local Age UK’s and we want to do the same for them. That’s why we have been building free profiles for each London borough which contains all the services that they can provide to the customers in their local area. This helps us to connect more people with their local Age UK and also allows them to find the best possible service.”
If you are a local Age UK and would like more information about how the Business Directory can help you, then please contact Jessica Jarvis – JJarvis@ageuklondon.org.uk. She can help you update the content on your website and even pay a visit to talk to your reception volunteers and staff about the Business Directory.
You can also visit the Business Directory’s Advisors page online for some more information and helpful guides.