Happy new year! It’s been a brilliant last twelve months here at Age UK London: we’ve completed our Older Private Sector Tenants Programme, launched our new Age Allies Project, and hosted a huge number of events as part of The Way Ahead, a new programme sponsored by the City Bridge Trust. There have been a huge number of individual achievements too though. With that in mind, we wanted to use our last blog of the year to let our staff members tell you about their favourite moments of 2017 and to outline their ambitions for the coming twelve months.
“”What’s the difference between you guys and a three year old child, when you’re all just learning a new task?”. Another student, Alex, says, “It’s the brain. The little ones have a brain that works like a sponge and it can absorb any new information.” I reply, “Fair enough!”, and ask them, “What else do you think is different?”. They take a little bit of time to think about it. Then, the answer I was looking for comes out of Celia’s mouth. She says,“It’s fear!”, with a facial expression that indicates she is even afraid of admitting it.”
This week’s Age UK London blog comes from Eirini Dermitzaki who explains how Jewish Care Explore are teaching digital skills to older Londoners.
“The assumptions we make about people affect how we interact with them. In terms of customer service this can have a profound effect on the customer experience and the outcome of the encounter. My assumption is that you would want your customers to feel valued as individuals.”
This month’s Age Allies blog features a Christmas Quiz to try and challenge the assumptions we make about older people’s physical appearances! See how highly you can score!
This week, the Mayor of London, Sadiq Khan, released the draft edition of the London Plan, a strategic document that shapes how London will evolve and develop over the coming years. Once finalised, the London Plan will set a policy framework for local plans right across London, as well as forming the basis for all future planning decisions. The plan represents the Mayor’s vision for London over the next 25 years, with particular attention being paid to an estimated population of increase of 1.8 million, taking the capital to an approximate value of 10.5 million.
The document itself is five-hundred pages, so we won’t be able to discuss everything that is mentioned, but we’ve picked out some highlights for you!
Unfortunately, the peace and safety of the Clerkenwell community is being threatened by developers who are attempting to convert an NCP car park (Farringdon Road, London, EC1) into a 180-room hub hotel with shops and offices. The car park is currently directly behind homes for vulnerable older people and children with special needs. The proposed build will be a gross invasion of privacy and limit the skylight into their homes and gardens as the building will be towering over them. Not to mention hotel guests, and office workers overlooking into their privacy 24 hours a day!
Catherine Griffiths Clerkenwell Community Tenants and Residents Association aim to support residents in the area and preserve the close community they have created, enjoyed and sustained over the decades.
“As a care home resident, it is highly likely there will be various visits and stays in hospital – in fact, a high proportion of all admissions and readmissions to hospitals are from residents in care homes. Care homes in South London have frequently expressed a need for better information sharing and communication between themselves and hospital teams during transfers of care into hospital. In many cases hospitals are unable to provide any information to care homes on residents’ care due to confidentiality and on discharge there is often a lack of information on changes to medication or care needs. Worse still, on many occasions, residents discover their belongings are often lost while in hospital.”
How can we smooth the transition from care home to hospital? Don Shenker of the Health Innovation Network South London investigates…
Age UK London is working with TV Licensing to urge anyone aged 75 or over living in London to get in touch with TV Licensing to claim their free TV Licence. Currently, there are more than 180,000 people in London who are claiming an Over 75 TV Licence – but with nearly 460,000 Londoners aged 75 and over, lots of people are potentially paying for a Licence when they don’t need to. Here’s all the information you need to get your free TV licence sorted…
“It all started 5 years ago, when as a member of a London Rotary Club, I had been asked to give a talk on my work (public speaking) to some residents of a care home at Friern Barnet – called Lady Sarah Cohen House. On arrival, notes at the ready, it became quickly evident that my audience wanted to talk to me about their experiences instead, so I abandoned my speech and listened to them! They were an amazing, inspiring group and I vowed to return.”
Find out how the Let’s Talk discussion groups are helping to reduce isolation in care homes across London.
“The audience were then posed the question “how old is old?”, which naturally drew a whole range of responses – especially once Richard mentioned a video in which the answer given was “40”! This kickstarted a discussion as to whether labelling someone as “old” makes them act in way that society thinks older people should behave. As a result, the Age Allies project aims to counteract the “old person” stereotype, by highlighting the individuality of this demographic and making clear that older Londoners are not a homogenous group. In doing so, it is hoped that organisations and businesses can alter the experiences of older customers and service users to stop them from feeling invisible, patronised, and frustrated and to instead make them feel valued, included, and appreciated.”
Monday October 23rd saw the launch of Age UK London’s new Age Allies programme at the Cockpit Arts Studios in Russell Square. Find out all the details here!
Over the last eighteen months, Age UK London has been investigating the experiences of older private renters in London as part of our Older Private Sector Tenants Programme. Funded by the Nationwide Foundation, the research collated the views of older Londoners across a series of focus groups and individual interviews to gain a broad insight into the experiences of older renters in the capital. This information formed the basis of our brand new research report: “Living in Fear – Experiences of Older Private Renters in London”.
With the report completed, Age UK London hosted a launch event to reveal our findings at the Coin Street Conference Centre on the South Bank, find out all about the event…