Ever stood in a post office queue and wondered why on earth you’re waiting so long? Surely just buying a stamp and weighing something shouldn’t take so much time?! Why is the worker at the desk having a 40 minute conversation with somebody and holding up the queue? It’s only when you start to observe the conversation taking place at the post office counter that you begin to realise just how many vulnerable people there are that badly need this service.
This week saw the launch of a brand new national phone number – “105” – which customers can use to report or receive information about a power cut in their area. In the past, many people have mistakenly called their energy supply companies in the event of a power cut, rather than their local electricity network operator.
The introduction of 105 aims to solve this problem by providing people with an easy-to-remember number that will put them straight through to their local electricity network operator.
It’s been striking how difficult it has been so far to find out exactly what impact public spending cuts are going to have on older people’s services across London. It has felt like a sort of “phoney war”.
With personalisation upon us, we’re hearing more about the benefits of the choice it brings. “Choice” is a great word for politicians. “Fair” is another one. “We’re giving you choice” or “a fairer system” may sound great, but because they mean different things to different people, political spin doctors rely on people interpreting them in their own way and then thinking that they’re getting something better. But precisely because these words mean different things to different people, they become meaningless. Share this post: Recommend on Facebook Tweet about it Print for later Tell a friend
Amongst all the news and doom of the cuts agenda, life still goes on for the many older people we work with across London. With one in five older people below the poverty line and many living alone, and many with multiple health conditions to manage life isn’t easy. As services disappear the needs of our fellow Londoners remain. There are many older people who can’t get out, who have no family or friends left who are profoundly lonely. The day centres, lunch clubs, may be considered outmoded models, but the need left behind continues. They filled the need of […]